{"id":6653,"date":"2026-09-02T08:52:58","date_gmt":"2026-09-02T08:52:58","guid":{"rendered":"https:\/\/www.hicroatia.com\/?p=6653"},"modified":"2026-09-02T08:56:46","modified_gmt":"2026-09-02T08:56:46","slug":"natjecaj-za-voditelja-recepcije-i-hostela-hi-ri","status":"publish","type":"post","link":"https:\/\/www.hicroatia.com\/en\/hfhs-vijesti-i-projekti\/we-are-hiring\/","title":{"rendered":"We are hiring"},"content":{"rendered":"<p><strong>The Croatian Youth Hostel Association (HI Croatia)<\/strong> is a non-profit, non-governmental organization dedicated to developing youth tourism\u2014specifically, all forms of organized and individual leisure and recreation for young people within. HI Croatia operates six youth hostels that are part of the global network of hostels and national associations known as Hostelling International.<\/p>\n<p>We are seeking a motivated, operations-oriented individual for our hostel in Rijeka\u2014someone driven by a passion for travel and a commitment to guest and partner satisfaction, who can bring fresh ideas and contribute to the hostel&#8217;s ongoing success and operations.<\/p>\n<h5><strong>Job Title: Hostel and Reception Manager (Permanent Contract)<\/strong><\/h5>\n<p>This is not a management role confined to a desk. We are looking for a manager who leads by example and enjoys working alongside the team. In addition to overseeing facility operations, you will regularly work reception shifts, assist guests, step in to help the housekeeping team when needed, and ensure the smooth functioning of the hostel. If you are someone who isn&#8217;t afraid to &#8220;roll up your sleeves&#8221; and pitch in wherever necessary, we would love to meet you.<\/p>\n<h5><strong>Key Tasks and Responsibilities:<\/strong><\/h5>\n<ul>\n<li>Managing daily hostel operations to ensure smooth and efficient functioning;<\/li>\n<li>Overseeing the appearance, cleanliness, and maintenance of the facility;<\/li>\n<li>Proposing annual work plans, as well as overnight stays plan, revenue and expenses, and routine and capital maintenance;<\/li>\n<li>Monitoring the achievement of planned goals and objectives; responsibility for maximizing revenue while controlling costs;<\/li>\n<li>Developing, implementing and monitoring operational procedures to maintain high service standards;<\/li>\n<li>Management of reservations, occupancy and guest inquiries to maximize guest satisfaction and business results;<\/li>\n<li>Suggesting prices for hostel services, discounts and promotions;<\/li>\n<li>Active work on selling accommodation capacities of hostels;<\/li>\n<li>Recruitment, training, supervision and support for a team of employees and occasional volunteers;<\/li>\n<li>Encouraging and developing a positive team culture focused on service excellence, responsibility and guest satisfaction;<\/li>\n<li>Taking care of guests&#8217; safety, fulfilling their special requests and solving complaints;<\/li>\n<li>Active participation in the day-to-day work of the hostel and team activities, in addition to performing tasks related to the maintenance of the facility, working at the reception and offering food and drinks;<\/li>\n<li>Taking care of managing administrative and cashier affairs.<\/li>\n<\/ul>\n<h5><strong>Required Qualifications and Skills:<\/strong><\/h5>\n<ul>\n<li>Interest in the youth travel and tourism sector;<\/li>\n<li>A proactive and engaged approach to work with a desire for continuous improvement in service delivery that always prioritizes the guest and their positive hostel experience;<\/li>\n<li>Excellent command of English (spoken and written); knowledge of an additional foreign language is an advantage;<\/li>\n<li>Basic IT skills (ideally proficiency in the Microsoft Office suite) \u2013 ability to use Microsoft Word, Outlook, and Excel;<\/li>\n<li>Experience in hospitality or service industries, including management and quality service delivery (preferred) \u2013 prior experience working in a hostel or other accommodation facility is a significant advantage;<\/li>\n<li>Ability to handle pressure, including periods of high workload \u2013 excellent time management and the ability to prioritize tasks in a dynamic environment;<\/li>\n<li>Excellent guest service and communication skills;<\/li>\n<li>Effective problem-solving and ability to handle challenges;<\/li>\n<li>Team management experience \u2013 ability to lead and manage staff and provide guidance to team members (preferred);<\/li>\n<li>High level of accuracy in maintaining documentation and records;<\/li>\n<li>Category B driving license (preferred);<\/li>\n<li>Flexibility regarding weekend work is required, depending on business needs.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Anticipated start date: October 1, 2026.<\/strong><\/p>\n<p>If this description resonates with you and you are interested in this field of work, we would love to meet you. To apply, please submit your CV and a brief cover letter highlighting the skills you consider key to successfully performing this role.<\/p>\n<p>Applications should be sent exclusively via email to <a href=\"mailto:info@hicroatia.com\">info@hicroatia.com<\/a> with the subject line: <strong>Manager \u2013 HI Rijeka<\/strong>.<\/p>\n<p>The application deadline is September 20, 2026.<\/p>\n<p>Shortlisted candidates will be invited for an interview.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We are seeking a motivated, operations-oriented individual for our hostel in Rijeka\u2014someone driven by a passion for travel and a commitment to guest and partner satisfaction, who can bring fresh ideas and contribute to the hostel&#8217;s ongoing success and operations.<\/p>\n","protected":false},"author":1,"featured_media":6654,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[99,83],"tags":[],"_links":{"self":[{"href":"https:\/\/www.hicroatia.com\/en\/wp-json\/wp\/v2\/posts\/6653"}],"collection":[{"href":"https:\/\/www.hicroatia.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hicroatia.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hicroatia.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hicroatia.com\/en\/wp-json\/wp\/v2\/comments?post=6653"}],"version-history":[{"count":8,"href":"https:\/\/www.hicroatia.com\/en\/wp-json\/wp\/v2\/posts\/6653\/revisions"}],"predecessor-version":[{"id":6662,"href":"https:\/\/www.hicroatia.com\/en\/wp-json\/wp\/v2\/posts\/6653\/revisions\/6662"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.hicroatia.com\/en\/wp-json\/wp\/v2\/media\/6654"}],"wp:attachment":[{"href":"https:\/\/www.hicroatia.com\/en\/wp-json\/wp\/v2\/media?parent=6653"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hicroatia.com\/en\/wp-json\/wp\/v2\/categories?post=6653"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hicroatia.com\/en\/wp-json\/wp\/v2\/tags?post=6653"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}